Help

Support

Questions, problems, or a data request — we're here.

Contact us

The fastest way to reach us is by email. Tell us your device (iPhone, Android, or laptop), the app version, and what you were doing when the issue happened — and a screenshot if you have one.

Email support

Common questions

Do I need an account to use SOR?

No. SOR works fully offline. An account is only needed if you want the same projects on your phone and laptop.

Where is my data stored?

On your device first. If you sign in, your workspace is also synced to SOR Cloud so it stays in step across devices.

How do I get my own branding on reports?

Add your logo and company in settings and unlock Pro — your branding then appears on every report cover and the SOR watermark is removed.

How do I export a report?

Open a report, tap Preview / PDF, then Export PDF. SOR produces a fixed A4 PDF you can save or send.

Data & privacy requests

You can manage your data directly in the app:

Delete individual projects and reports at any time.
Use "clear all local data" to wipe everything from a device.
Delete your SOR account in settings to remove your synced workspace.

For any other data request, email [email protected]. See our Privacy Policy for full details.

SOR — Site Observation Report